Terms & conditions — Fire dampers

Star Asia Technological Investment JSC (STARDUCT)

Delivery, storage, installation and warranty conditions — fire dampers

Applies to Starduct fire dampers and insulated fire dampers · QCVN 06:2023/BXD · ISO 21925

Applies to Starduct fire dampers and insulated fire dampers; the fire rating of each model is as stated in its test report / inspection certificate shown on the product page.
The delivery, transport, storage, installation, warranty and repair provisions below form part of Starduct's official technical documentation.

Goods are delivered in intact packaging with labels and accompanying documents; the recipient inspects them on receipt.
Handle with a forklift / pallet stacker; do not drop, roll, tip over, drag or push the product hard.
Never step, stand or walk on the damper at any stage.

Store in a dry place, away from rain, standing water and corrosive chemicals; do not keep outdoors without suitable protection.
Do not overstack or deform the frame / blades.
Keep clearances from walls and floor as given in the installation instructions for easy handling.

Only installers trained in fire / smoke dampers may install the product.
Install as tested: wall / floor construction, gaps, filling materials and fixing details as given in the model's installation instructions and test report.
Power the actuator from an isolating transformer; do not combine mains voltage with the SELV circuit of the auxiliary switches.
Follow the wiring diagram and dimension drawing; do not remove factory wiring or open the actuator.
Do not modify the damper or drill / cut the casing or blades without Starduct's written instructions.

Test damper operation at least every 6 months and after every system incident: closing / opening, actuator travel, spring return, auxiliary switch status.
Record each inspection and keep the record with the building's fire-safety file.
Any fault (mechanical jamming, failure to reach the safe position, wrong signalling) must be handled by an authorised service provider.

Warranty period and conditions as stated in the contract, warranty card or product label.
The warranty does not cover incorrect installation, misuse, unauthorised modification or damage from natural disasters.
Repairs to actuators, auxiliary switches and drive mechanisms are carried out by service providers authorised by the manufacturer.

Where this page differs from the issued catalogue / test report, Starduct's official documents prevail.

Star Asia Technological Investment JSC (STARDUCT) · Dan Phuong Industrial Cluster Phase 2, Dan Phuong Commune, Hanoi City, Vietnam