This English version is provided for reference; the Vietnamese version prevails.
1. Who we are
Star Asia Technological Investment JSC (STARDUCT) (“Starduct”, “we”) is the controller and processor of personal data collected through this website.
Address: Dan Phuong Industrial Cluster Phase 2, Dan Phuong Commune, Hanoi City, Vietnam.
Email: kinhdoanh@nsca.vn · Phone: (+84) 90 323 2222.
2. Scope
This policy covers the starduct.vn website, its product selection tools, the Lê Na assistant and the request forms. The distributor portal (Starduct's ERP system) has its own terms of use.
3. What we collect and why
- Forms (factory audit booking, BOQ upload, quotation request list, contact details left with Lê Na): name, company, role, email, phone, project name, notes and files you attach. Used to get back to you, quote, give technical advice and arrange factory visits.
- Chatting with Lê Na: your questions are sent to an artificial-intelligence service provider to generate the answers. The website does not store chat content. Only when you leave your contact details and tick the consent box is the chat transcript, with a summary, sent to our sales team. Please do not enter sensitive information in the chat.
- Product selection tools, project lists and BOQ reading run in your browser; the lists you build are kept in your browser's storage and are not sent to Starduct until you press send.
- Technical data: IP address, browser type and access time are processed by our hosting provider to serve the pages, block attacks and produce aggregate statistics. Lê Na's operating log records technical figures only (language, number of turns, processing volume), not the content of your questions.
- Anonymous visitor statistics: when you open a page, a catalogue, a selection tool or a document, the website records the page or document viewed, the language, the referring site, the device type and an approximate location down to province/city level, estimated by Cloudflare from your IP address at the time of the visit (the address itself is not stored). No cookies are used, IP addresses are not stored and no identifier is assigned (one flag in the tab's session storage, cleared when the tab closes, only separates visits from page views); we only look at aggregate counts. These records are kept for about 3 months and then deleted automatically.
- We do not collect sensitive personal data and do not use your data for advertising.
4. Legal basis
We process data with your consent (submitting a form, ticking the consent box) and to act on your request before a contract is made, such as a quotation or a visit booking, under Vietnam's Law on Personal Data Protection No. 91/2025/QH15 and Decree No. 356/2025/ND-CP. You may withdraw consent at any time; withdrawal does not affect processing already carried out.
5. Storage and retention
The web server does not keep form data: it is forwarded at once by email to kinhdoanh@nsca.vn or baogia@nsca.vn and may be entered into Starduct's internal customer management system. Data is kept for as long as needed for the purposes above, for any resulting contract and for the retention periods required by law, and is then deleted.
6. Sharing and transfers abroad
Starduct does not sell or rent personal data. The following providers process data on our behalf:
- Cloudflare, Inc. — website hosting, attack protection and forwarding of form emails; servers may be located outside Vietnam.
- Anthropic, PBC (USA) — the artificial-intelligence service behind the Lê Na assistant.
- Starduct's email service provider — the mailboxes that receive your requests.
Data is passed to a Starduct distributor in your area only when you ask for it or agree. Transfers of personal data abroad are carried out in accordance with Vietnamese law.
7. Your rights
You have the right to be informed about processing; to give or withdraw consent; to access, correct and request deletion of your data; to restrict or object to processing; and to complain and seek compensation as provided by law. Send requests to kinhdoanh@nsca.vn; we respond within the time limits set by law.
8. Browser storage and cookies
The website uses no advertising or tracking cookies. Browser storage (localStorage) keeps only your choices: language, light/dark theme, your selected product list and the last inputs of the quick selectors. You can clear it at any time in your browser settings. Cloudflare's infrastructure may set a technical cookie to block automated traffic.
9. Security
The website uses encrypted HTTPS connections; forms have spam protection; access to the mailboxes that receive requests is limited to the staff in charge. If a data breach occurs, Starduct handles and reports it as required by law.
10. Children
The website is intended for businesses, engineers and contractors; we do not knowingly collect children's data.
11. Changes to this policy
This policy may be updated; the new version is published on this page with its update date.
